Ordering Information, Returns, and Business HoursACCEPTED FORMS OF PAYMENT  Credit Card payments are accepted through Visa, Mastercard, and Discover cards. This site has been certified to be PCI compliant by Security Metrics. (See the Security Metrics logo on the left). This certification means that you may shop securely knowing that your credit card information is safe. Check or Money Orders are accepted. However, orders will not be sent until your check or money order has cleared the bank. To order by check or money order please send an email through the "CONTACT US" section or call me at (540) 635-7828 with your order. RETURN POLICY If any merchandise is damaged or broken due to shipping, please inform us within 2 weeks of the shipping date for a refund or replacement. All other returns will be accepted in their original unopened box within 30 days of the shipping date. At this time, we do not pay for return shipping on non-damaged items. For any concerns or questions, please use the "CONTACT US" section to send an email. BUSINESS HOURS 9:00 am - 5:00 pm (est) Monday thru Friday Orders are taken 24 hours seven days a week. Processing of orders occurs during regular business hours posted above. Calls and Emails excepted during regular business hours. Contact: Candace Bulger Telephone (540) 635-7828 Email: info@candalisacandles.com |
